Business-driven IT management

Author

Bartolini, Claudio ; Stefanelli, Cesare

fYear

2011

fDate

23-27 May 2011

Firstpage

964

Lastpage

969

Abstract

Business-driven IT management (BDIM) aims at ensuring successful alignment of business and IT through thorough understanding of the impact of IT on business processes and business results, and vice versa. This thesis reviews the state of the art of BDIM research and advances it by contributing a comprehensive BDIM solution for the process of IT incident management. The solution can be used as a template for applying the BDIM methodology to other IT service management processes. The work presented in this dissertation resulted in three patent applications and is at the core of the HP IT Analytic™ product (formerly HP DecisionCenter™). This thesis was defended on March 2009.

Keywords

business data processing; information management; information services; BDIM methodology; HP DecisionCenter; HP IT Analytic product; IT service management processes; business processes; business-driven IT management; Business; Computational modeling; Industries; Performance analysis; Subspace constraints; Time factors; Visualization; Business-driven IT management; IT Infrastructure Library; IT Service Management; ITIL; ITSM;

fLanguage

English

Publisher

ieee

Conference_Titel

Integrated Network Management (IM), 2011 IFIP/IEEE International Symposium on

Conference_Location

Dublin

Print_ISBN

978-1-4244-9219-0

Electronic_ISBN

978-1-4244-9220-6

Type

conf

DOI

10.1109/INM.2011.5990530

Filename

5990530