Title :
Risk management in availability SLA
Author :
Clemente, Roberto ; Bartoli, Maurizio ; Bossi, Maria Chiara ; D´Orazio, Giancarlo ; Cosmo, Giuseppe
Author_Institution :
Telecom Italia Lab Dept., Telecom Italia, Turin, Italy
Abstract :
Availability SLA is the availability value that a Network Operator guarantees to its customers when offering a communication service. This paper investigates the linkage between network/connection availability and availability SLA, suggests a method to define availability SLA and to control the associated non-complying risk, and provides some examples of availability SLA reckoning.
Keywords :
Internet; computer network management; computer network reliability; risk management; ASON; availability; communication service; network operator guarantee; risk management; service level agreement; Availability; Communication system control; Couplings; Electronic mail; Resilience; Risk management; Telecommunications;
Conference_Titel :
Design of Reliable Communication Networks, 2005. (DRCN 2005). Proceedings.5th International Workshop on
Print_ISBN :
0-7803-9439-9
DOI :
10.1109/DRCN.2005.1563900
