DocumentCode :
2856307
Title :
The feasibility of system dynamic modeling in value assessment of industrial services
Author :
Ojanen, Ville ; Kortelainen, Samuli ; Hyppänen, Sakari
Author_Institution :
Dept. of Ind. Manage., Lappeenranta Univ. of Technol., Lappeenranta, Finland
fYear :
2011
fDate :
6-9 Dec. 2011
Firstpage :
1165
Lastpage :
1169
Abstract :
This paper aims at revealing the possibilities of system dynamic approach in value assessment of industrial services. The novelty of the paper lies in the fact that current theoretical approaches and current practices of comprehensive value assessment in companies do not fully meet the needs of industrial firms. These needs relate to bringing forth the customer value elements and foundations for service pricing which firms need to communicate to their customers. The presented approach is based on integrating the theoretical frameworks found in the literature and practical needs derived from interviews of industrial maintenance service firms. An illustrative example of simulating different investment options and maintenance strategies is finally presented to clarify the multiple benefits and aspects of system dynamic modeling of industrial service system value.
Keywords :
customer services; investment; maintenance engineering; service industries; customer value element; industrial maintenance service firm; industrial service; investment option; service pricing; system dynamic modeling; value assessment; Companies; Computational modeling; Context; Europe; Maintenance engineering; Reliability; industrial service; maintenance; modeling; simulation; system dynamics; value assessment;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location :
Singapore
ISSN :
2157-3611
Print_ISBN :
978-1-4577-0740-7
Electronic_ISBN :
2157-3611
Type :
conf
DOI :
10.1109/IEEM.2011.6118098
Filename :
6118098
Link To Document :
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