Title :
Service innovation for the user interface of an ATM catering to the needs of the student community
Author :
Krishnan, Girish ; Kumar, Sanjay ; Jithin, C.R. ; Panicker, Vinay V. ; Sridharan, R.
Author_Institution :
Dept. of Mech. Eng., Nat. Inst. of Technol. Calicut, Calicut, India
Abstract :
The paper develops and analyzes the simulation model of an automated teller machine (ATM). This case study is carried out on an ATM installed in an Institute of National importance in the Southern part of India. Two simulation models have been developed to analyze the effectiveness in a modified ATM. This work proposes to provide information about the availability of a particular denomination of currency before the customers enter the system.
Keywords :
electronic money; user interfaces; ATM; automated teller machine; currency; user interface; Analytical models; Asynchronous transfer mode; Banking; Computational modeling; Data models; Software; Technological innovation; Automated Teller Machine (ATM); Discrete Event System Simulation; Service Innovation;
Conference_Titel :
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4577-0740-7
Electronic_ISBN :
2157-3611
DOI :
10.1109/IEEM.2011.6118101
