Title :
Looking at business through a keyhole
Author :
Sauvé, Jacques ; Bartolini, Claudio ; Moura, Antão
Author_Institution :
Fed. Univ. of Campina Grande, Campina Grande, Brazil
Abstract :
This position paper addresses the problem of business-IT alignment. It argues that, although Service Level Agreements were invented to capture business needs, they are insufficient to enable full alignment between IT and the business.
Keywords :
business data processing; business needs; business-IT alignment; service level agreements; Arm; Best practices; Concrete; Costs; Databases; History; Instruments; Laboratories; Pressure control;
Conference_Titel :
Integrated Network Management-Workshops, 2009. IM '09. IFIP/IEEE International Symposium on
Conference_Location :
New York, NY
Print_ISBN :
978-1-4244-3923-2
Electronic_ISBN :
978-1-4244-3924-9
DOI :
10.1109/INMW.2009.5195933
