Simulation of banks queuing system based on WITNESS

Queuing in a bank is a common phenomenon and also a knotty problem. This paper first processes collected line data of banks, gets distribution and parameters on customers arriving and the service time interval, then take a simulation by witness and put forward optimization measures. The assessments of two queuing strategies, taking the average length of staying and the average time of queuing in system as indexes, can play a role in the choice of the queuing way of multi-desks servers, at the same time, show it is one of effective measures, to improve efficiency of bank server system, that the calling number machine changed from multi queues and multi desks to single queue and multi desks system.