A multi-agent system for the management of e-government services

This paper aims at studying the exploitation of intelligent agents for supporting citizens to access e-government services. To this purpose, it proposes a multi-agent system capable of suggesting to the users the most interesting services for them; specifically, these suggestions are computed by taking into account both their exigencies/preferences and the capabilities of the devices they are currently exploiting. The paper first describes the proposed system and, then, reports various experimental results. Finally, it presents a comparison between our system and other related ones already presented in the literature.