Factors Influencing Inter-organizational Information Integration in Networked Environment

The advanced telecommunication technologies have changed the way of business interaction and competition. The network-based inter-organizational process integration is a complex issue involving both technological and social factors. Trust is fundamental to initiate the inter-organizational interaction and to develop long-term business relationship. This research applies IS success model and trust-relationship commitment perspective to explore factors influencing the impact of business-to-business processes integration. Three IS success factors, including system quality, information quality, and IS services quality, are proposed and empirically tested to examine their impact on inter-organizational trust. All the research hypothesis except the impact of IS service to organizational trust are supported. The research implications are discussed.