Situated Decision Support for Managing Service Level Agreement Negotiations

In this paper we propose a situated decision support system for efficient negotiating of service level agreements (SLAs) in Grids. Situated decision support systems effectively combine human judgment with autonomous decision making and action by agents. The intuition of using this approach for SLA negotiations lies in the monitoring and controlling of the fleet of local agents negotiating single services from multiple service providers by the use of a "manager" agent and human decision maker. We show through numerical experiments that the approach performs well under a set of simplifying assumptions.