The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait

E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens´ adoption of e-government services. This study adopted the unified of acceptance and use of technology (UTAUT) model to explore factors that determine the adoption of e-government services in a developing country, namely Kuwait. 880 students were surveyed, using an amended version of the UTAUT model. The empirical data reveal that performance expectancy, effort expectancy and peer influence determine students´ behavioural intention. Moreover, facilitating conditions and behavioural intentions determine students´ use of e-government services. Implications for decision makers and suggestions for further research are also considered in this study.