The use of a collaborative work system for the study of the key issues facing information systems managers: a comparison of issues and data collection methods from previous studies

The key issues facing information systems managers were explored using a collaborative work system. The issues generated were compared with those identified in five previous studies. This study confirmed the trend toward more concern about issues that are outward looking from the IS department and less concern about inward-looking issues. The concern about new technology and information services issues has remained relatively constant. The efficacy of using a CWS session for tasks that require generating, consolidating, and ranking issues was demonstrated by the key issues study. The advantages and disadvantages of CWS relative to mail questionnaires, interviews, and the Delphi method are discussed