How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms

The shift from a product-based to a knowledge-based economy has resulted in an increasing demand for organizations to implement knowledge management systems (KMS) at an accelerating pace. However, factors influencing the employee satisfaction with KMS, i.e. one surrogate measure of information system (IS) success/effectiveness, have seldom empirically examined by prior research, particularly how knowledge map and personalization influencing employee satisfaction with KMS. Results from a sample of 139 employees mostly from four international semiconductor manufacturing companies in the Hsin-Chu Science-based Industrial Parks in Taiwan strongly support a more comprehensive understanding in explaining employee satisfaction with KMS. The result shows KMS with a higher level of knowledge map and personalization will satisfy employees through increasing perceptions of ease of use and usefulness with KMS. Our findings could be possibly applied for investigating the related issues regarding the successful implementation of KMS for researchers and practitioners.