DocumentCode
2873617
Title
Towards Measuring Knowledge Management Success
Author
Jennex, Murray E. ; Smolnik, Stefan ; Croasdell, David
Author_Institution
San Diego State Univ., San Diego
fYear
2008
fDate
7-10 Jan. 2008
Firstpage
360
Lastpage
360
Abstract
Discussions at previous HICSS conferences have revealed that there is no general agreement on definitions of knowledge management (KM) and knowledge management system (KMS) success. We developed these concepts and presented them earlier this year. Using an expert panel approach followed by two exploratory surveys, we identify KM success measures. The research demonstrates that measures for KM success are required on multiple dimensions. This paper thus also presents a set of dimensions with measures that can be used to determine if KM in an organization is successful.
Keywords
knowledge management; organisational aspects; knowledge management success measurement; knowledge management system; organizational success; Computer network management; Computer networks; Databases; Instruments; Knowledge management; Management training; Multidimensional systems; Process design; Resource management; Visualization;
fLanguage
English
Publisher
ieee
Conference_Titel
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual
Conference_Location
Waikoloa, HI
ISSN
1530-1605
Type
conf
DOI
10.1109/HICSS.2008.461
Filename
4439065
Link To Document