Title :
Towards Measuring Knowledge Management Success
Author :
Jennex, Murray E. ; Smolnik, Stefan ; Croasdell, David
Author_Institution :
San Diego State Univ., San Diego
Abstract :
Discussions at previous HICSS conferences have revealed that there is no general agreement on definitions of knowledge management (KM) and knowledge management system (KMS) success. We developed these concepts and presented them earlier this year. Using an expert panel approach followed by two exploratory surveys, we identify KM success measures. The research demonstrates that measures for KM success are required on multiple dimensions. This paper thus also presents a set of dimensions with measures that can be used to determine if KM in an organization is successful.
Keywords :
knowledge management; organisational aspects; knowledge management success measurement; knowledge management system; organizational success; Computer network management; Computer networks; Databases; Instruments; Knowledge management; Management training; Multidimensional systems; Process design; Resource management; Visualization;
Conference_Titel :
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual
Conference_Location :
Waikoloa, HI
DOI :
10.1109/HICSS.2008.461
