DocumentCode :
2873835
Title :
Understanding Knowledge-Intensive, Practice-Oriented Business Processes
Author :
Marjanovic, Olivera ; Seethamraju, Ravi
Author_Institution :
Univ. of Sydney, Sydney
fYear :
2008
fDate :
7-10 Jan. 2008
Firstpage :
373
Lastpage :
373
Abstract :
In order to create new opportunities for competitive differentiation, organisations are starting to shift their focus from transactional operational business processes (BPs) to other types of processes that cannot be easily replicated. Their key ingredients are human knowledge, experience and creativity that cannot be standardised, prescribed and easily acquired. While Business Process Management (BPM) research and practice will remain focused on highly structured operational BPs for quite some time, there is a need to better understand other types of BPs, especially their knowledge aspect. This is expected to lead to new knowledge management strategies and processes designed to better leverage human capital to ensure continuous improvement of business processes. This paper focuses on knowledge-intensive, practice-oriented BPs. It describes an exploratory case study of a complex practice-oriented BP in a large, multi-unit organization and illustrates how our research findings expand current BPM boundaries, especially in the area of BP improvement methodologies.
Keywords :
business data processing; organisational aspects; business process management; competitive differentiation; knowledge-intensive business processes; multiunit organization; practice-oriented business processes; transactional operational business processes; Australia; Business; Conference management; Continuous improvement; Humans; Knowledge management; Management information systems; Process control; Process design; Product design;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual
Conference_Location :
Waikoloa, HI
ISSN :
1530-1605
Type :
conf
DOI :
10.1109/HICSS.2008.477
Filename :
4439078
Link To Document :
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