DocumentCode
2874071
Title
The Research of Service Process innovation
Author
Yong Qiang Yang
Author_Institution
Fac. of Manage., Tianjin Polytech. Univ., Tianjin, China
fYear
2012
fDate
2-4 Nov. 2012
Firstpage
471
Lastpage
474
Abstract
Service industry plays an important role in countries´ GDP, Service innovation research has become a new hotspot in innovation research. Service innovation has various forms and that process innovation plays a key role in service innovation. The paper describes the characteristics of service innovation in theory, analyzes the factors which affecting the process of service innovation, and puts forward the strategy and corresponding implementer method.
Keywords
innovation management; organisational aspects; service industries; GDP; operation system; process optimization; service industry; service organizational structure; service process innovation; transfer mode; Industries; Manufacturing processes; Organizations; Standards organizations; Technological innovation; process innovation; process optimization; service innovation; service process;
fLanguage
English
Publisher
ieee
Conference_Titel
Multimedia Information Networking and Security (MINES), 2012 Fourth International Conference on
Conference_Location
Nanjing
Print_ISBN
978-1-4673-3093-0
Type
conf
DOI
10.1109/MINES.2012.235
Filename
6405725
Link To Document