Title :
Business Service Management: The Impact of IT Governance Models on IT Management Policies
Author :
Sallé, Mathias ; Di-Vitantonio, Giuliano
Author_Institution :
HP Res. Labs., Palo Alto, CA
Abstract :
The nature of the relationship between the IT function and the lines of business shapes the policies for managing business services. In particular, the selection of lines of authority and financial model for the IT function dictates which business objectives drive the management of competing business demands for shared IT resources and services. This paper proposes to model business service management policies in a three-layer hierarchy and studies the impact of IT governance models on those policies. A software embodiment for the management of those policies is also highlighted
Keywords :
corporate modelling; electronic commerce; IT function; IT governance model; IT management policy; business service management policy; competing business demand; financial model; information technology; shared IT resources; shared IT services; Context-aware services; Decision making; Financial management; Humans; Laboratories; Milling machines; Organizing; Resource management; Service oriented architecture; Shape;
Conference_Titel :
Services Computing, 2006. SCC '06. IEEE International Conference on
Conference_Location :
Chicago, IL
Print_ISBN :
0-7695-2670-5
DOI :
10.1109/SCC.2006.31
