Research of Transaction Request Handling Queueing System in the e-Business Environment Based on Queuing Theory

This study set up mathematical and simulation models to analyze and evaluate the efficiency impact brought by the variation of the transaction request queuing system in the e-Business environment based on queuing theory. The theoretic conclusion and simulation output have proved that the structural adjustment of queuing systems in the e-Business environment can reduce customer mean waiting time along with the simplicity of input and output of documents, and then improve customer service experience. This article had also studied a more common situation of customer arrival which has the characteristic of peak period distribution. The simulation result indicates when the customer interarrival times have the characteristic of peak period distribution, the decreased mean waiting time brought by the structural adjustment of queuing system in the e-Business environment is prominently less than the negative exponential distribution, and the efficiency improvement of request handling has been reduced, but the conclusion is still tenable.