360-Degree Strategic Leadership Team Alignment: Profile of an Intervention Program

This paper summarizes a 360-degree strategic consultation designed to align and develop the facilities management (FM) department executive team at a business university. The two-year program presented here defines specific tools and the process used. The authors are the facilitator and the executive team leader. We combined customized, qualitative methods with a quantitatively scored and normed survey instrument. Results showed that (1) the methodology and assessments were effective; (2) most team members improved targeted leadership capabilities; and, (3) issues identified here must be resolved before the goal of team alignment is achieved. We discuss what worked, remaining issues to be solved, and offer recommendations for using a 360- degree program as a strategic leadership alignment tool.