Quality measures for a hospital

The University of Alberta Hospitals are in the process of implementing a total quality management (TQM) approach. As a first step they are undertaking a preliminary assessment and review of corporate quality indicators applicable to the health care systems. There are major questions to be answered as to definition, measurement, relevance, and effectiveness of these indicators. Ten student groups were assigned to investigate these indicators in the context of present and proposed procedures and processes. The authors summarize and analyze the results of their studies and suggest opportunities for further research. The experience of the student groups clearly reveals that, by applying simple TQM methods, it is possible to validate, measure, and identify areas for improvement