Policy-Based Real-Time Decision-Making for Personalized Service Delivery

Author

Bauknecht, Jochen ; Häussler, Johannes ; Kraft, Daniel ; Kuhnen, Marcus Q. ; Lischka, Mario ; Schülke, Anett

Author_Institution

Network Res. Div., NEC Eur. Ltd., Heidelberg, Germany

fYear

2009

fDate

20-22 July 2009

Firstpage

53

Lastpage

59

Abstract

Personalization of service delivery is an important means for the telecommunication industry of keeping their customers in spite of their market becoming more open to other players. Personalization involves using user-specific, dynamic information about communication activities, device capabilities, user context, and service availability for making real-time decisions about handling running sessions according to the user´s preferences. This paper proposes a flexible mechanism for making such decisions based on policies, and defines an extension to the XACML 2.0 language which enables it to be used for this purpose.

Keywords

computer interfaces; decision making; programming languages; telecommunication services; XACML 2.0 language; communication activities; device capabilities; personalized service delivery; policy-based real-time decision making; service availability; telecommunication industry; user context; user-specific dynamic information; Availability; Communication industry; Communication system control; Context; Context-aware services; Decision making; Europe; National electric code; Real time systems; Streaming media; IMS Personalization Policy; XACML;

fLanguage

English

Publisher

ieee

Conference_Titel

Policies for Distributed Systems and Networks, 2009. POLICY 2009. IEEE International Symposium on

Conference_Location

London

Print_ISBN

978-0-7695-3742-9

Electronic_ISBN

978-0-7695-3742-9

Type

conf

DOI

10.1109/POLICY.2009.13

Filename

5197384