The three dimensions of software risk: technical, organizational, and environmental

Author

Sherer, Susan A.

Author_Institution

Coll. of Bus. & Econ., Lehigh Univ., Bethlehem, PA, USA

Volume

3

fYear

1995

fDate

3-6 Jan 1995

Firstpage

369

Abstract

The technical dimension of software risk results from uncertainty in the task and procedures, the organizational dimension results from poor communication and organizational structure, and the environmental dimension results from changing environments and problems with external relationships with software developers and/or users. Risk management procedures that address each risk dimension are surveyed, suggesting that future work should concentrate on managing the organizational dimension of risk, in particular, the culture changes that accompany the installation of new information systems, and the environmental dimension, i.e., reducing risk in relationships with both software vendors and partners in information alliances and continually adapting systems to changing environments

Keywords

business data processing; information systems; management of change; risk management; software development management; software reliability; culture changes; environmental risk; information alliances; new information systems; organizational risk; poor communication; risk management procedures; software developers; software risk; software vendors; technical risk; Application software; Documentation; Environmental management; Management information systems; Management training; Personnel; Risk management; Software maintenance; Software systems; Software tools;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1995. Proceedings of the Twenty-Eighth Hawaii International Conference on

Conference_Location

Wailea, HI

Print_ISBN

0-8186-6930-6

Type

conf

DOI

10.1109/HICSS.1995.375618

Filename

375618