Title :
A group problem solving approach to business process redesign: combating organized crime in Amsterdam
Author :
De Vreede, Gert-Jan ; Sol, Henk G. ; Dickson, Gary W.
Author_Institution :
Sch. of Syst. Eng., Delft Univ. of Technol., Netherlands
Abstract :
This paper presents and evaluates an approach that can be used to support modifications both in an organization (reengineering) and especially, in its supporting information systems. The approach is a blend of the (group) problem solving approach from Delft University of Technology with work involving group decision support in the context of information system design coming from the University of Minnesota. A study performed at the Amsterdam Municipal Police Force is used to illustrate and evaluate this approach. Results from this experience show the effectiveness and efficiency of the approach and point toward directions for enhancements
Keywords :
business data processing; group decision support systems; groupware; information systems; police data processing; systems re-engineering; Amsterdam; Amsterdam Municipal Police Force; business process redesign; group decision support; group problem solving approach; information system design; information systems; organization; organized crime; Business process re-engineering; Educational institutions; Engineering management; Information systems; Information technology; Management information systems; Performance evaluation; Problem-solving; Systems engineering and theory; Technology management;
Conference_Titel :
System Sciences, 1995. Proceedings of the Twenty-Eighth Hawaii International Conference on
Conference_Location :
Wailea, HI
Print_ISBN :
0-8186-6930-6
DOI :
10.1109/HICSS.1995.375700
