The implementation of satellite offices: initial recommendations based on observations from one site

Information was gathered in an organization conducting a pilot study of the satellite office concept. The goal of the information gathering was to decrement adjustments and changes taking place to permit inferences regarding the need for more advanced communication technologies, such as video conferencing and coordination systems. While there is some evidence for the need for advanced technologies, there appears to be a greater need for change management, for job redesign, and for changes in the interactional patterns between employees. Further, the cost-benefit relationships associated with the implementation of satellite offices is potentially inequitable, i.e., the benefits appear to accrue to one stakeholder group while the risks are being borne by a second group