DocumentCode :
289156
Title :
Business process re-engineering with groupware
Author :
Dennis, Alan ; Daniels, Robert ; Hayes, Glenda ; Kelly, Gigi ; Lange, Dave ; Massman, Lawrence
Author_Institution :
Dept. of Manage., Georgia Univ., Athens, GA, USA
Volume :
4
fYear :
1995
fDate :
3-6 Jan 1995
Firstpage :
378
Abstract :
This paper presents a groupware-supported approach business process re-engineering. Effective re-engineering must balance data gathering, study, creativity exercises, problem solving, resource allocation, and design, so there is a need for a variety of tools and techniques to be productive. Our experiences in a series of three case studies show the use of groupware saved money in the re-engineering project itself and the resulting re-engineered processes continue to save money over the years. Groupware enabled widespread participation in a very rapid redesign process, enabling senior and middle managers to redesign their own cross-functional and cross-business unit processes, leading a greater acceptance of the changes. The methods and tools have been successfully transferred to these organizations, who continue to use them with little assistance of external consultants
Keywords :
business data processing; groupware; systems re-engineering; business process re-engineering; groupware; process re-engineering; Business process re-engineering; Collaborative software; Collaborative work; Data engineering; Design engineering; Educational institutions; Military computing; Missiles; Mobile computing; Problem-solving;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 1995. Proceedings of the Twenty-Eighth Hawaii International Conference on
Conference_Location :
Wailea, HI
Print_ISBN :
0-8186-6930-6
Type :
conf
DOI :
10.1109/HICSS.1995.375711
Filename :
375711
Link To Document :
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