Understanding executive information systems implementation: an empirical study of EIS success factors

There has been rapid growth in the number of implementations of executive information systems (EIS). However the success rate of these systems has not been great. To minimize the risk of failed implementations, studies of theories and success factors for EIS implementation are recommended. This paper focuses on testing a model of successful EIS implementation and identifies success factors. An empirical study of mature EIS in large organizations in Australia was conducted. The path analyses of this model revealed that both EIS team communication skills and user attitude towards the EIS directly influenced EIS implementation. Both user computer experience and user involvement indirectly influenced EIS implementation. Findings from this study provide a better understanding for practitioners in developing effective information systems and provide a basis for future research in IS implementation.