Title :
Organisational learning from the perspective of a software process assessment and improvement program
Author_Institution :
Sch. of Comput. & Inf. Technol., Griffith Univ., Brisbane, Qld., Australia
Abstract :
The number of failed software process assessment and improvement programs far outnumber the successes and the improvement rates appear to remain low, because as Garvin (1993) suggests, "continuous improvement programs require a commitment to learning". This study investigates the relationship between a software process assessment and improvement model and organisational learning, and examines whether a software process improvement model provides a means for viewing organisational learning; and secondly, investigates the type of learning required to support the objective of continuous improvement.
Keywords :
software process improvement; improvement rates; learning; organisational learning; software process assessment and improvement program; Computer industry; Continuous improvement; Electronic mail; Globalization; Information technology; Monitoring; Production; Quality management; Software performance; Software quality;
Conference_Titel :
Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on
Conference_Location :
Maui, HI, USA
Print_ISBN :
0-7695-0001-3
DOI :
10.1109/HICSS.1999.772898
