Interface support of fault diagnosis strategies: a user-driven approach

In this paper an overview is presented of a research program to provide interface designers with guidelines to support process control- and fault diagnosis tasks by control-room operators. Different methods of eliciting information needs of end-users had to be developed, as explained by an “interface-mismatch” model. Finally, in an experiment the question is addressed whether the type of support for fault diagnosis tasks should be determined by interface-design engineers or should be selected by the end-users themselves from a set of alternatives