Title :
Hospital information systems quality: a customer satisfaction assessment tool
Author :
Ribiere, V. ; LaSalle, A.J. ; Khorramshahgol, R. ; Gousty, Y.
Author_Institution :
American Univ., Washington, DC, USA
Abstract :
Hospital information systems (HIS) play a significant role in providing quality healthcare services. However, HIS lag behind their industrial counterparts in providing quality (i.e., timely, accurate, complete) information and have been the target of many criticisms for alleged shortcomings. The aim of this research is to identify the requirements for HIS to assist in providing quality healthcare service. To this end, questionnaires were designed to assess the level of satisfaction of different HIS users. In addition, this research introduces the concept of loss function and relates it to repercussions of HIS customer dissatisfaction.
Keywords :
health care; human factors; medical information systems; quality control; social aspects of automation; user interfaces; HIS customer dissatisfaction; HIS quality; HIS users; customer satisfaction assessment tool; hospital information systems quality; loss function; quality healthcare services; questionnaires; satisfaction levels; Companies; Customer satisfaction; Hospitals; Information systems; Information technology; Management information systems; Manufacturing; Medical services; NIST; Statistics;
Conference_Titel :
Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on
Conference_Location :
Maui, HI, USA
Print_ISBN :
0-7695-0001-3
DOI :
10.1109/HICSS.1999.773011
