Discovering and analyzing patterns of usage to detect usability problems in web applications

Author

Vargas, Ariel ; Weffers, Harold ; Rocha, Heloísa Vieira da

Author_Institution

Inst. of Comput., Univ. of Campinas, Campinas, Brazil

fYear

2011

fDate

22-24 Nov. 2011

Firstpage

575

Lastpage

580

Abstract

In this paper we describe two usability studies in which the interaction of users with an online application was remotely and automatically captured and analyzed. The usability studies were performed using the WebHint method for usability analysis of web applications. We evaluate two different versions of the application in order to observe the applicability of the method for successive usability analysis. The results show how the WebHint method can be used as an alternative approach to carry out successive evaluations of the usability of an application in order to analyze the evolution of different versions of its interface.

Keywords

Internet; Web applications; WebHint method; online application; successive usability analysis; usage patterns; Context; Data analysis; Data mining; Electronic mail; Portfolios; Postal services; Usability; log file analysis; pattern mining; remote usability evaluation; sequence mining; usability evaluation; usage mining; user behavior analysis;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Systems Design and Applications (ISDA), 2011 11th International Conference on

Conference_Location

Cordoba

ISSN

2164-7143

Print_ISBN

978-1-4577-1676-8

Type

conf

DOI

10.1109/ISDA.2011.6121717

Filename

6121717