Global Software Development Offshore Insourcing Organizations Characteristics: Lessons Learned from a Case Study

There is a strong need to restructure the IT sector in order to successfully achieve alignment with the business. Because of this, companies are extending their operation to offshore development centers. These centers attend needs of the company using its own resources, located in a different country. In order to explore these organizations´ current activities and to seek insights to guide future development, this paper describes the results of a case study conducted in four global development centers located in Latin America and Asia. From this study, lessons learned were compiled as an approach to be followed in projects with similar environments