Smarter Commerce: NLP SpokenWeb Based B2B Messaging

In a traditional B2B world, the enterprises invest substantial amount of money on hosting and maintaining B2B gateways for business interactions with suppliers and customers. There are multitude of B2B frameworks which are catering the needs of these enterprises. However, there is lack of solutions in emerging markets where adaption to technology is a challenge and investment on enterprise level B2B gateway products to perform business document exchanges is almost impossible. In this paper, we extend our earlier research work and implement a speech based B2B messaging solution which would enable MSME (Micro, small and medium enterprises) to interact with existing enterprise gateway infrastructure without any investment. Also, they can perform business document exchanges over phone in their regional language thus giving them the benefit to leverage the advantages of standard B2B processes. This service also offers key B2B protocol capabilities and features such as packaging, security and partner on-boarding. The proposed solution would enable the MSME to perform B2B business in an easier way and will help them go a long way in reducing costs.