• DocumentCode
    2931775
  • Title

    Understanding the Link between IT Service and IS Quality

  • Author

    Zhijie, Song ; Yanfeng, Wang

  • Author_Institution
    Econ. & Manage. Sch., Yanshan Univ., Qinhuangdao, China
  • Volume
    4
  • fYear
    2009
  • fDate
    26-27 Dec. 2009
  • Firstpage
    101
  • Lastpage
    105
  • Abstract
    IT service quality has been proved important to IS success, but former researchers used to consider IT service quality and information system quality as two independent factors, the relationship between the two factors were never studied .The goal of our study is to understand the link between them, and help organizations manage their system better. SEM and SERVPERF instrument were used in our study.
  • Keywords
    information systems; quality management; IS quality; IT service quality; SEM; SERVPERF; information system; service quality instrument; Conference management; Delay; Engineering management; Information systems; Innovation management; Instruments; Power system modeling; Power system reliability; Predictive models; Quality management; IT service; SEM; SERVPERF;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
  • Conference_Location
    Xi´an
  • Print_ISBN
    978-0-7695-3876-1
  • Type

    conf

  • DOI
    10.1109/ICIII.2009.486
  • Filename
    5370278
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2931775