Title :
Understanding the Link between IT Service and IS Quality
Author :
Zhijie, Song ; Yanfeng, Wang
Author_Institution :
Econ. & Manage. Sch., Yanshan Univ., Qinhuangdao, China
Abstract :
IT service quality has been proved important to IS success, but former researchers used to consider IT service quality and information system quality as two independent factors, the relationship between the two factors were never studied .The goal of our study is to understand the link between them, and help organizations manage their system better. SEM and SERVPERF instrument were used in our study.
Keywords :
information systems; quality management; IS quality; IT service quality; SEM; SERVPERF; information system; service quality instrument; Conference management; Delay; Engineering management; Information systems; Innovation management; Instruments; Power system modeling; Power system reliability; Predictive models; Quality management; IT service; SEM; SERVPERF;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-0-7695-3876-1
DOI :
10.1109/ICIII.2009.486
