DocumentCode
2932860
Title
Queueing time for the outbound call management system
Author
Sarraf, Mohsen
Author_Institution
AT&T Bell Labs., Middletown, NJ, USA
fYear
1989
fDate
27-30 Nov 1989
Firstpage
944
Abstract
The outbound call management (OCM) system was introduced by M. Sarraf (1989), and its performance was analyzed. In that work, although the probability of joining the queue by a random customer was given, the time spent in the queue was not addressed. The average time to empty a queue, once it is formed, is given, along with the average time the customer at the head of the queue has to wait before being served. The average time a customer spends in the queue lies between these two values. Some examples are given
Keywords
probability; queueing theory; telecommunication network management; telecommunications computing; automatic customer number dialling; outbound call management system; probability; queueing time; Availability; Databases; Equations; Lakes; Performance analysis; Probability distribution; Queueing analysis; Statistics; Steady-state;
fLanguage
English
Publisher
ieee
Conference_Titel
Global Telecommunications Conference and Exhibition 'Communications Technology for the 1990s and Beyond' (GLOBECOM), 1989. IEEE
Conference_Location
Dallas, TX
Type
conf
DOI
10.1109/GLOCOM.1989.64099
Filename
64099
Link To Document