Title :
An Application of SMS Technology for Customer Service Centre
Author :
Idris, Ariff ; Basari, Abd Samad Hasan ; Zubir, Nur Hanisah
Author_Institution :
Fac. of Inf. & Commun. Technol., Univ. Teknikal Malaysia Melaka, Ayer Keroh, Malaysia
Abstract :
SMS technology is designed originally as a communication tool between a service provider and its users. However in the last few years this technology has allowed users to communicate among them. The vast growth of mobile technology is also one of the elements that help in utilizing this technology. Users are able to get very fast information anywhere. In order to utilize this technology, CeS-LAP is developed to improve the current services provided by Lembaga Air Perak (LAP). This system is aimed at providing better complaint system, customer information system and expectantly an alternative way for customer to check their unpaid bill.
Keywords :
customer services; electronic messaging; Lembaga Air Perak; SMS technology; customer information system; customer service centre; Computer applications; Constraint optimization; Containers; Customer service; Design optimization; Integer linear programming; Laboratories; Pattern recognition; Printing; Testing; SMS; customer service center; mobile phone;
Conference_Titel :
Soft Computing and Pattern Recognition, 2009. SOCPAR '09. International Conference of
Conference_Location :
Malacca
Print_ISBN :
978-1-4244-5330-6
Electronic_ISBN :
978-0-7695-3879-2
DOI :
10.1109/SoCPaR.2009.124
