Title :
Phonetool: integrating telephones and workstations
Author :
Schmandt, Chris ; Casner, Stephen
Author_Institution :
Media Lab., MIT, MA, USA
Abstract :
The authors argue for computer workstation access to voice telephony functions. They describe several computer-based communication tools developed in their laboratories, and explore one, Phonetool, as a detailed example. They discuss user interface issues for collections of such utilities. Finally, they discuss several architectures for interaction with the PBX and the communication requirements between workstation and switch
Keywords :
electronic switching systems; private telephone exchanges; telephone station equipment; user interfaces; workstations; ESS; PBX; Phonetool; computer workstation access; computer-based communication tools; user interface issues; voice telephony functions; Computer architecture; Computer displays; Laboratories; Mice; Switches; Telecommunication computing; Telephony; User interfaces; Voice mail; Workstations;
Conference_Titel :
Global Telecommunications Conference and Exhibition 'Communications Technology for the 1990s and Beyond' (GLOBECOM), 1989. IEEE
Conference_Location :
Dallas, TX
DOI :
10.1109/GLOCOM.1989.64104
