Title :
AI-assisted telecommunications user support system for intelligent network
Author :
Yagi, Hikaru ; Fujioka, Masanobu ; Wakahara, Yasushi
Author_Institution :
KDD R&D Lab., Saitama, Japan
Abstract :
CAPRIS (calling procedure instruction system) utilizes knowledge processing technologies so as to construct a human interface which is easy to use and permit heuristic retrieval of contact points. A description is presented of the design and implementation of the system in the authors´ intelligent network environment. Evaluation of CAPRIS shows that the response time for most interactions is one minute or so. It was confirmed that all the functions described were realized
Keywords :
intelligent networks; knowledge based systems; telecommunication systems; telecommunications computing; user interfaces; AI; CAPRIS; artificial intelligence; business communications; calling procedure instruction system; contact points; heuristic retrieval; human interface; intelligent network; interactions; knowledge processing technologies; response time; system design; telecommunications user support system; Artificial intelligence; Humans; Intelligent networks; Laboratories; Research and development; Speech recognition; Stress; Target recognition; Telecommunications; Yagi-Uda antennas;
Conference_Titel :
Global Telecommunications Conference, 1991. GLOBECOM '91. 'Countdown to the New Millennium. Featuring a Mini-Theme on: Personal Communications Services
Conference_Location :
Phoenix, AZ
Print_ISBN :
0-87942-697-7
DOI :
10.1109/GLOCOM.1991.188595
