Title :
Real-Time Process Management System in a Restaurant by Sharing Food Order Information
Author :
Shimmura, Takeshi ; Takenaka, Takeshi ; Akamatsu, Motoyuki
Author_Institution :
Nat. Inst. of Adv. Ind. Sci. & Technol., Ganko Food Service Co. Ltd., Osaka, Japan
Abstract :
In a full-service restaurant, it is crucial to share order information among staff in the dining room and kitchen. This paper introduces a real-time process management system for restaurants using an advanced point-of-sale (POS) system by which staff can share order information in real time. In this system, kitchen staff can check all customer orders by the dish that was ordered and the elapsed time of each order. Moreover, dining hall workers can grasp their customer situation with a monitor. By introducing this system to a restaurant, we confirmed that it can make preparation processes more efficient and reduce customers´ claims.
Keywords :
catering industry; information services; personnel; advanced point-of-sale system; food order information sharing; full-service restaurant; real-time process management system; Computer graphics; Curve fitting; Data mining; Image segmentation; Information science; Iterative algorithms; Pattern recognition; Phase detection; Real time systems; Shape; information sharing; point-of-sale system; process management; restaurant service; service engineering;
Conference_Titel :
Soft Computing and Pattern Recognition, 2009. SOCPAR '09. International Conference of
Conference_Location :
Malacca
Print_ISBN :
978-1-4244-5330-6
Electronic_ISBN :
978-0-7695-3879-2
DOI :
10.1109/SoCPaR.2009.141