Deriving Software Services from Business Processes of Representative Customer Organizations

When providing software in terms of web services, software developing organizations are faced with the challenge of identifying services that maximize the profit by fitting the requirements of as many customers as possible. They do not only have to know which features are required but also what the right functional range of a service is in order to optimize the service demand. In this paper, we present a method on how to systematically package service functionality based on the business processes of some representative customers. We describe how valuable functions can be systematically derived from business processes, and how they can be grouped into services.