The new possibilities of using smart mobile phone devices

Integration of the possibilities of smart mobile telephones and tablet devices with the possibilities of the modern contact center provides us with the new solutions for the problems that we encounter everyday which would significantly facilitate life and result in saving time, money and nerves. In two specific examples, through the organisation of taxi service in cities and restaurants, we have created scenarios of application possibilites of smart mobile telephones and tablet devices combined with the possibilities of the modern contact center supported by adequate public infrastructure (broadband internet and WiFi, GPS) and appropriate applicative software solution and databases.