An overview to the application of total quality management

An attempt is made to provide an overview of the total-quality-management (TQM) process. TQM advocates continuous process improvement through worker involvement in manpower, methods, machine, and material improvements. In a TQM, environment standards are continually challenged and improved, and new standards are established only to be challenged and improved again. This loop never ceases; thus, improvement is created. TQM is now receiving serious consideration as a solution to the competitiveness issue as other countries utilizing it have undermined US leadership in world markets