Title :
Providing focus for continuous improvement activity
Author :
Turner, Jeffrey L.
Author_Institution :
Boeing Military Airplanes, Wichita, KS, USA
Abstract :
The author describes the philosophy and actions necessary for the implementation of a total-quality environment. Total quality is a state of performance of all work processes that collectively provide the product or service. The framework for implementation of total-quality commitment (TQC) at Boeing Military Airplanes is characterized by an integration of problem-solving teams, the management of work processes, and quality-planning activity. Such an implementation design assures participation by all levels of the organization, attention to critical business activity, and measurable, long-term results. The management system changes required to implement TQC are defined
Keywords :
management; quality control; Boeing Military Airplanes; continuous improvement activity; management; problem-solving teams; quality-planning activity; total-quality commitment; total-quality environment; work processes; Airplanes; Continuous improvement; Defense industry; Management training; Military aircraft; Problem-solving; Process planning; Production; Quality management; Teamwork;
Conference_Titel :
Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National
Conference_Location :
Dayton, OH
DOI :
10.1109/NAECON.1989.40406
