How Different Quality Methods Impact on Performance?

Author

Wang, Xiaona ; Cheng, Yanjiang ; Tian, Yezhuang

Author_Institution

Sch. of Manage., Harbin Inst. of Technol., Harbin, China

fYear

2011

fDate

12-14 Aug. 2011

Firstpage

1

Lastpage

4

Abstract

There are quite a few quality systems and methods for enterprises to choose when they pursue excellent performance. The question is: do these quality methods really improve performance? If yes, then how? This paper aims to investigate the effect of ISO 9000 systems, National Quality Award and Six Sigma on performance, and compare their ways to influence performance. Based on the literature, six hypotheses are formulated. A set of 543 empirical data was obtained from the Continuous Improvement Survey in 10 countries. Structural Equation Modeling was used to test the hypotheses. The results indicate a significant association between quality methods and performance, however, their influencing paths are very different. This research will contribute to the selection of individual quality method and the integration of them.

Keywords

ISO standards; continuous improvement; six sigma (quality); ISO 9000 system; National Quality Award; continuous improvement survey; enterprise; performance improvement; quality method; quality system; six sigma; structural equation modeling; Analytical models; Companies; Manufacturing; Reliability; Six sigma;

fLanguage

English

Publisher

ieee

Conference_Titel

Management and Service Science (MASS), 2011 International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-6579-8

Type

conf

DOI

10.1109/ICMSS.2011.5998185

Filename

5998185