DocumentCode :
296565
Title :
Building an organizational decision support system for investment performance management: Korea Telecom case
Author :
Kim, Young-Gul ; Kim, Hee-Woong ; Yoon, Jae-Wwk ; Ryu, Ho-Sung
Author_Institution :
Korea Adv. Inst. of Sci. & Technol., Seoul, South Korea
Volume :
4
fYear :
1996
fDate :
3-6 Jan 1996
Firstpage :
62
Abstract :
Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization´s diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)´s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE)
Keywords :
decision support systems; financial data processing; group decision support systems; groupware; investment; telecommunication; telecommunication computing; EIS like user friendly interface; KT transaction processing systems; KTOM-ODSS; Korea Telecom case; ODSS; competing branches; conceptual framework; diverse IS applications; heterogeneous platforms; investment performance management; investment strategies; local branches; local operating environment; operational branches; organization wide issues; organizational decision support system; quality of service; seamless integration; Communication industry; Context-aware services; Customer service; Decision support systems; Internet; Investments; Prototypes; Quality management; Quality of service; Telecommunication services;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 1996., Proceedings of the Twenty-Ninth Hawaii International Conference on ,
Conference_Location :
Wailea, HI
Print_ISBN :
0-8186-7324-9
Type :
conf
DOI :
10.1109/HICSS.1996.495313
Filename :
495313
Link To Document :
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