Title :
Quality function deployment-`a comprehensive tool for planning and development´
Author :
Schubert, Michael A.
Author_Institution :
General Motors, Dayton, OH, USA
Abstract :
The central theme of the quality function deployment (QFD) methodology is identification of the `voice of the customer´ and using this voice as a basis for planning and development. This methodology has been applied successfully to products, services, and software. The QFD methodology and how this methodology furnishes a planning framework are examined. A brief history of QFD introduction and growth both in Japan and in the US is included. In addition, how QFD fits with or relates to systems engineering, design reviews, value analysis, and product process planning and analysis is discussed
Keywords :
DP management; management; quality control; QFD methodology; design reviews; product process planning; quality function deployment methodology; software; systems engineering; value analysis; Customer satisfaction; Design engineering; History; Marine vehicles; Process design; Process planning; Quality function deployment; Speech analysis; Systems engineering and theory; Technology planning;
Conference_Titel :
Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National
Conference_Location :
Dayton, OH
DOI :
10.1109/NAECON.1989.40413
