DocumentCode
2972452
Title
Notice of Retraction
The effect of inventory management, internal and external relationships on customer service in the retail industry
Author
Abdullah, Zailani ; Abdullah, A.H. ; Musa, R. ; Putit, L.
Author_Institution
Malaysia Inst. of Transp., Univ. Teknol. MARA, Puncak Alam, Malaysia
fYear
2012
fDate
24-27 June 2012
Firstpage
1557
Lastpage
1562
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The importance of inventory management, internal and external relationships in improving customer service levels have been established in manufacturing companies. However, there were few studies on the role of inventory management, internal and external relationships in improving customer service levels in the retail industry. This paper aims to address the gap by empirically investigating the effect of inventory management, internal and external relationships on customer service levels in the retail industry. The data was collected using self-administered structured questionnaire approach to a sample of retailers to assess their business practices with distributors/suppliers. Final results on 507 usable data-sets of retailers revealed that the participative behavior internally between various functions and inventory management influenced the level of customer service in the retail industry. The direct effect of external relationship on customer service was found to be not significant.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The importance of inventory management, internal and external relationships in improving customer service levels have been established in manufacturing companies. However, there were few studies on the role of inventory management, internal and external relationships in improving customer service levels in the retail industry. This paper aims to address the gap by empirically investigating the effect of inventory management, internal and external relationships on customer service levels in the retail industry. The data was collected using self-administered structured questionnaire approach to a sample of retailers to assess their business practices with distributors/suppliers. Final results on 507 usable data-sets of retailers revealed that the participative behavior internally between various functions and inventory management influenced the level of customer service in the retail industry. The direct effect of external relationship on customer service was found to be not significant.
Keywords
inventory management; retailing; business practices; customer service level; distributors; external relationship; internal relationship; inventory management; manufacturing company; retail industry; self-administered structured questionnaire; suppliers; Customer services; Industries; Inventory management; Organizations; Supply chains; Inventory management; customer service; internal and external relationships; supply chain management;
fLanguage
English
Publisher
ieee
Conference_Titel
Humanities, Science and Engineering Research (SHUSER), 2012 IEEE Symposium on
Conference_Location
Kuala Lumpur
Print_ISBN
978-1-4673-1311-7
Type
conf
DOI
10.1109/SHUSER.2012.6268840
Filename
6268840
Link To Document