Notice of RetractionLibrary staff attitude on services: Perceptions of users

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

This study investigates users´ perception on library staff attitude in giving services in one of the largest academic library of a public institution of higher learning in Malaysia. The library staff were assessed based on their attitude toward user service in terms of reliability, responsiveness and assurance. Questionnaires were distributed to 150 respondents of whom 140 (93%) responded. The results revealed that respondents were generally quite agreed with the library staff attitude in giving services in terms of reliability, responsiveness and assurance. Majority of the respondents used the library services quite frequently. The researchers hoped that the findings of this study will contribute positively toward excellent library services. The study had a profound impact on making recommendations to all types of libraries concerned with library services in giving the best services to library users and also in ensuring the library staff to work efficiently and effectively at all times.