Title :
Study on the Basic Process and Form of Consultation Service System for Human-Machine Interaction
Author :
Wang Bo ; Liang Gefu ; Pi Bo
Author_Institution :
Sch. of Bus., Guangxi Univ., Naming, China
Abstract :
This research tries to search and establish a customer-oriented process and form of consultation service system for human-machine interaction according to the induction of service process and relevant constituents. Basic form of consulting service system design is studied on the planning and designing sketch of consultation system based on the service system relevant elements.
Keywords :
customer services; human computer interaction; consultation service system; customer-oriented process; human-machine interaction; Adaptation models; Design methodology; Manufacturing; Object oriented modeling; Production; System analysis and design; Systematics;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998720
