DocumentCode :
2973882
Title :
Modifying IPA with Fuzzy DEMATEL
Author :
Lee, Yu-Cheng ; Li, Mei Lan ; Chen, Ching Yi ; Huang, Ting-Ho
Author_Institution :
Grad. Inst. of Technol. Manage., Chung-Hua Univ., Hsinchu, Taiwan
fYear :
2011
fDate :
12-14 Aug. 2011
Firstpage :
1
Lastpage :
4
Abstract :
This study employs Regression analysis to establish the implicit importance of quality attributes and the overall satisfaction, and adopt the fuzzy DEMATEL, which consider the fuzziness of human thinking, to calculate the causal relationship and the influential degree among each quality attribute, and then proposes a new methodology of decision analysis, which modifies the traditional IPA model and obtains the accurate importance and the improvement the quality attributes, in order to make the improvement of quality attributes and resource allocation more relationable.
Keywords :
cause-effect analysis; fuzzy neural nets; regression analysis; resource allocation; IPA; causal relationship; fuzzy DEMATEL; human thinking; importance-performance analysis; quality attributes; regression analysis; resource allocation; Analytical models; Computational modeling; Decision making; Equations; Mathematical model; Pragmatics; Regression analysis;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
Type :
conf
DOI :
10.1109/ICMSS.2011.5998721
Filename :
5998721
Link To Document :
بازگشت