DocumentCode
2974139
Title
The Service Quality Research from the Perspective of Fuzzy Evaluation Method
Author
Gu Yaqing
Author_Institution
Tourism & Resource Environ. Dept., Zaozhuang Univ., Zaozhuang, China
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
3
Abstract
The evaluation and management of service quality is the emphasis of service science. The purpose of this paper is to establish the evaluation model on the basis of fuzzy evaluation.
Keywords
customer services; fuzzy set theory; quality management; quality of service; service industries; customer service; fuzzy evaluation method; service industry; service quality evaluation; service quality management; service quality research; service science; Business; Computational modeling; Indexes; Industries; Reliability; Servers; Standards;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998733
Filename
5998733
Link To Document