Title :
The Service Quality Research from the Perspective of Fuzzy Evaluation Method
Author_Institution :
Tourism & Resource Environ. Dept., Zaozhuang Univ., Zaozhuang, China
Abstract :
The evaluation and management of service quality is the emphasis of service science. The purpose of this paper is to establish the evaluation model on the basis of fuzzy evaluation.
Keywords :
customer services; fuzzy set theory; quality management; quality of service; service industries; customer service; fuzzy evaluation method; service industry; service quality evaluation; service quality management; service quality research; service science; Business; Computational modeling; Indexes; Industries; Reliability; Servers; Standards;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998733
