• DocumentCode
    2975439
  • Title

    Teaching Quality Evaluation Based on Student Satisfaction

  • Author

    Zhang, Heping ; Zhan, Yang ; Ding, Hu

  • Author_Institution
    Sch. of Econ. & Manage., Nanchang Univ., Nanchang, China
  • fYear
    2011
  • fDate
    12-14 Aug. 2011
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    The teaching quality has been one of the main focuses in universities, and the evaluation from the students is an indispensable part. Benefiting from the previous experience of teaching evaluation index systems, this paper did research based on information entropy and student satisfaction; defined student satisfaction on the viewpoint of service quality definition; established a rating scale consisting of 5 fist-class indexes, 20 second-class indexes ; took industrial engineering profession of Nanchang University for example, by conducting cluster sampling, and using the entropy analysis to determine the weight of each index. The results show that, according to the method, students´ satisfaction matches the fact which proves that this method in the evaluation of student satisfaction and in the field of teaching evaluation is scientific and feasible. In conclusion, based on the weights obtained in the analysis, some constructive comments were put forward in favor of teaching professional development and improving the teaching quality.
  • Keywords
    educational institutions; engineering education; entropy; professional aspects; sampling methods; teaching; Nanchang University; cluster sampling; industrial engineering profession; information entropy; professional development; service quality; student satisfaction; teaching quality evaluation index system; Economics; Educational institutions; Entropy; Indexes; Industrial engineering; Organizations;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2011 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-6579-8
  • Type

    conf

  • DOI
    10.1109/ICMSS.2011.5998798
  • Filename
    5998798